Wednesday, March 27, 2013

WHY TED IS GOOD FOR CLEVELAND. This week our guest columnist is Kasey Crabtree, social media specialist at Shamrock -- a true fan of TEDxCLE and what it stands for.

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Last Thursday I attended TEDxCLE at the Cleveland Museum of Art. I attended TEDxCLE when it first came here in 2010. This one was their fou...
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Wednesday, March 20, 2013

SPRING TRAINING, BASEBALL AND BUSINESS. This week Bob examines the similarities and differences between baseball and business.

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Just as Spring training gives rookies an opportunity to show their stuff and ultimately shine their light, so too does being on their first ...
Wednesday, March 6, 2013

Handicaps and Hurdles to Reach A Goal. This month Bob focuses on the various events that take place in March as a prelude to "training" for Spring.

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In Spring we train for many different things. Sports, of course, comes to mind immediately. Maybe we exercise our bodies more to get in sha...
Wednesday, February 27, 2013

WHAT MAKES A GREAT LEADER? This week Bob acknowledges two great presidents with February birthdays and discusses the role of a leader.

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Each February we celebrate Presidents' Day as a national holiday that honors two of our country's greatest presidents: George Washi...
Wednesday, February 20, 2013

CHOCOLATES ON THE DESK. Did you know that last week was Random Acts of Kindness Week? Bob asks, "What about the other 51 weeks?"

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It's nice to know there's a week set aside to practice random acts of kindness. It falls on the week of Valentine's Day, which ...
Thursday, February 14, 2013

IS LOVE ALL YOU NEED? In honor of Valentine's Day, Bob offers some thoughts on how to maintain good relationships with customers and employees.

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In any relationship actions often speak louder than words. Sometimes it's easier to say "I care" than to show you care. ...
Friday, February 8, 2013

TRUST ME... ONCE AGAIN This week Bob looks at how to warm up a customer relationship.

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Groundhog Day has passed and groundhogs across the northeast did not see their shadows which, at least in groundhog circles, means an...